Our Commitment to You
At Lole Clothing Shop, we believe your style journey should be as seamless and enjoyable as our carefully curated collections. We’re dedicated to bringing you quality fashion pieces while ensuring a transparent and hassle-free shopping experience from delivery to returns.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE (orders over $50) | EMS |
Please Note: We ship worldwide, excluding some Asian regions and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
Return & Exchange Basics
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and with original tags attached
- Proof of Purchase: Original order confirmation or receipt required
- Return Shipping: Customer responsible for return shipping costs
Eligible Items
We happily accept returns or exchanges for most of our products, including:
- DRESSES & JUMPSUITS
- BOTTOMS (Joggers & Pants, Leggings)
- Clothing (Hoodies & Sweaters, Long Sleeve Shirts)
- Mid-Season Jackets
- Accessories (BAGS, HANDBAGS, HATS)
- BOOTS, BOTTOMS, HEELS, MULES
Non-Returnable Items
To ensure hygiene and maintain our quality standards, the following items cannot be returned or exchanged:
- Hats, Beanies & Mittens (due to close contact with skin and hair)
- LEGWEAR (intimate apparel category)
- Any items without original tags or showing signs of wear
- Personalized or custom-made items
- Final sale items (clearly marked at time of purchase)
How to Return or Exchange an Item
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order at [email protected]. Use the template below to ensure we have all necessary information.
Step 2: Wait for Authorization
We’ll review your request and email you a return authorization and shipping label within 24-48 hours (Monday-Friday).
Step 3: Package Your Items
Place the items in their original packaging with all tags attached. Include a copy of your order confirmation.
Step 4: Ship Your Return
Use the provided shipping label and drop your package at any authorized shipping location. We recommend getting a tracking number for your records.
Step 5: Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
Refund Timeline
- Credit Card Payments: 5-10 business days after we process your return
- PayPal Payments: 3-5 business days after we process your return
Refund Method
Refunds are issued to your original payment method. We accept returns for purchases made with:
- Visa
- MasterCard
- JCB
- PayPal
Important Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for your replacement item.
Return Request Template
Copy and paste the template below into an email to [email protected] to initiate your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Lole Clothing Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange: [Product Name], [Size], [Color] [Repeat for each item]
Reason for Return/Exchange: [Please specify – size issue, style preference, damaged item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Best regards,
[Your Name]Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 377 River Road, Colorado Springs, US 80903
Response Time: Within 24 hours during business hours (Monday-Friday)
We appreciate your trust in Lole Clothing Shop and are committed to making your shopping experience exceptional. Thank you for choosing us for your style journey!